Terms of Service

1. Agreement and Contracting Entity

These Terms of Service are a binding agreement between you and Elvanto, Inc., a Delaware corporation. They govern your access to elvanto.app, Elvanto Station, Elvanto Platform, and related services. By using the services, you agree to these Terms and the Privacy Policy.

If you use the services for an organization, you represent that you have authority to bind that organization, and 'you' includes that organization.

2. Eligibility

You must be at least 18 years old and legally able to enter into this agreement. You may not use the services if applicable law prohibits you from doing so.

3. Services and Changes

Elvanto provides software and hosted features for creating, running, monitoring, and analyzing automation and AI-assisted operational workflows. Features may be introduced, changed, suspended, or discontinued. Specific service levels or commitments apply only if stated in an order form or separate written agreement signed by Elvanto.

4. Open Source Components

Elvanto Station and other identified open source components are governed by their accompanying open source licenses. If these Terms conflict with an applicable open source license, that license controls for the relevant component. Hosted services and proprietary components remain subject to these Terms.

5. Accounts and Security

• Provide accurate registration information and keep it current.
• Protect credentials and use appropriate access controls and multi-factor authentication where available.
• Promptly notify us of suspected unauthorized access or security incidents involving your account.
• Accept responsibility for activity conducted through your account, except to the extent caused by Elvanto's breach of these Terms.

6. Customer Data

You retain ownership of data, configurations, prompts, agent outputs, and other content you submit to the services. You grant Elvanto a limited right to host, process, transmit, display, and otherwise use Customer Data only to provide, secure, support, and improve the services and as otherwise instructed by you or required by law.

You are responsible for having all rights and permissions needed for Customer Data and integrations. Do not submit regulated, sensitive, or confidential data unless your agreement and service configuration expressly permit it.

7. Automation, AI Outputs, and Human Review

Automated and AI-generated outputs may be incomplete, inaccurate, or unsuitable for a particular environment. You are responsible for reviewing outputs, testing proposed changes, maintaining backups, applying least-privilege controls, and obtaining appropriate human approval before production deployment or other consequential action.

The services are not a substitute for professional judgment and must not be used as the sole basis for decisions that create legal or similarly significant effects for individuals.

8. Acceptable Use

• Do not violate law, third-party rights, sanctions, export controls, or applicable platform rules.
• Do not introduce malware, disrupt the services, bypass security controls, or attempt unauthorized access.
• Do not use the services to attack systems, generate abusive or unlawful content, or facilitate fraud.
• Do not reverse engineer proprietary components except where law expressly permits it, or resell the hosted services without written authorization.
• Do not use outputs to train a competing model or service where prohibited by an applicable order form.

9. Fees, Taxes, Trials, and Cancellation

Fees, billing frequency, usage limits, and subscription terms are stated at checkout or in an order form. Fees are due in advance unless otherwise agreed and exclude applicable taxes. You authorize the payment provider to charge the selected payment method. Trials may be changed or ended as disclosed when offered. You may cancel renewal before the next billing date; fees already paid are non-refundable except where required by law or expressly stated in an order form.

10. Third-Party Services

Integrations, models, repositories, cloud providers, and other third-party services are governed by their own terms and privacy practices. Elvanto is not responsible for third-party services or for changes they make. You are responsible for reviewing and configuring them appropriately.

11. Elvanto Intellectual Property and Feedback

Except for Customer Data and open source components, Elvanto and its licensors own the services, software, documentation, trademarks, and related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable right to use the hosted services during the applicable subscription term. If you provide feedback, you grant Elvanto a perpetual, worldwide, royalty-free right to use it without restriction or attribution.

12. Confidentiality and Security

Each party will use reasonable care to protect the other party's nonpublic confidential information and will use it only to perform or exercise rights under the agreement. Confidentiality obligations do not cover information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source.

13. Suspension and Termination

You may stop using the services or cancel as provided in your account or order form. We may suspend access when reasonably necessary to address security risk, unlawful use, nonpayment, or a material breach. Either party may terminate for an uncured material breach after reasonable notice where practicable. Upon termination, access ends and Customer Data is handled under the Privacy Policy and any applicable order form.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE.' ELVANTO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ELVANTO DOES NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ACCURATE. RIGHTS THAT CANNOT LEGALLY BE DISCLAIMED ARE NOT AFFECTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION. EXCEPT FOR AMOUNTS THAT CANNOT BE LIMITED BY LAW, EACH PARTY'S TOTAL LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS PAID OR PAYABLE TO ELVANTO FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

16. Indemnification

You will defend and indemnify Elvanto and its affiliates, officers, employees, and agents from third-party claims arising from your Customer Data, your unlawful use of the services, or your material breach of these Terms, except to the extent caused by Elvanto. Elvanto will provide reasonable notice and cooperation, and you may not settle a claim in a manner that admits fault or imposes obligations on Elvanto without consent.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Except where applicable law requires otherwise, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.

18. Changes and General Terms

We may update these Terms prospectively. For material changes, we will provide reasonable notice by email, through the services, or on this page. Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.

These Terms, the Privacy Policy, and any applicable order form are the entire agreement for the services. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; Elvanto may assign it in connection with a merger, reorganization, sale of assets, or by operation of law.

19. Contact

The contracting entity is Elvanto, Inc., a Delaware corporation.

Questions about these Terms may be sent to [email protected].